Question 1

How do I place a bid?

Accepted Answer

To place a bid, find an item you want and click the "Place Bid" button. Enter your maximum bid amount - our system will automatically bid on your behalf up to that amount. You must be signed in to bid.

Question 2

What happens if I win an auction?

Accepted Answer

When you win an auction, you'll receive a notification and email. You'll have 48 hours to complete payment. Once paid, the seller will ship your item and you'll receive tracking information.

Question 3

What is anti-sniping protection?

Accepted Answer

Anti-sniping protection extends the auction by 2 minutes whenever a bid is placed in the final 2 minutes. This gives all bidders a fair chance to respond, preventing last-second "sniping" tactics.

Question 4

How does Buy It Now work?

Accepted Answer

Some listings offer a "Buy It Now" price that lets you purchase immediately without bidding. If a listing has both auction and Buy It Now, the Buy It Now option disappears once bidding starts.

Question 5

Can I retract a bid?

Accepted Answer

Bids are binding commitments. You can only retract a bid in exceptional circumstances, such as if you made a typo (e.g., bid $1000 instead of $100) and contact us within 1 hour.

Question 6

How do I start selling?

Accepted Answer

Click "Sell" in the navigation, then complete the seller onboarding process. You'll need to verify your identity and connect a payment method to receive payouts. Once verified, you can list items immediately.

Question 7

What are the selling fees?

Accepted Answer

We charge a flat 5% final value fee on successful sales - much lower than traditional platforms. There are no listing fees, no insertion fees, and no hidden charges. You keep more of what you earn.

Question 8

Can I import my eBay listings?

Accepted Answer

Yes! We offer an eBay import wizard that lets you migrate your existing eBay listings with one click. Connect your eBay account and select which listings to import. Images, descriptions, and item details transfer automatically.

Question 9

How do I get paid?

Accepted Answer

Payments are processed through Stripe. Once your buyer pays and the transaction is confirmed, funds are transferred to your connected bank account within 2-3 business days.

Question 10

What if a buyer doesn't pay?

Accepted Answer

If a buyer doesn't pay within 48 hours, you can open an unpaid item case. If unresolved after 7 days, the sale is automatically cancelled, any fees are refunded, and you can relist the item or offer it to the next highest bidder.

Question 11

What payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as Apple Pay, Google Pay, and bank transfers through our secure Stripe integration.

Question 12

Is my payment information secure?

Accepted Answer

Absolutely. We never store your full card details. All payments are processed securely through Stripe, a PCI Level 1 certified payment processor. Your data is encrypted using industry-standard TLS.

Question 13

Do you support cryptocurrency?

Accepted Answer

Yes! We accept crypto payments through our integrated wallet. You can pay with ETH and other supported tokens. Our wallet address is visible in your checkout for transparency.

Question 14

Who handles shipping?

Accepted Answer

Sellers are responsible for shipping items to buyers. Shipping costs and methods are specified on each listing. Tracking information must be provided within 3 business days of payment.

Question 15

What if my item is damaged in shipping?

Accepted Answer

If your item arrives damaged, document the damage with photos and contact the seller immediately. Most issues can be resolved directly. If not, open a case within 14 days and we'll help mediate.

Question 16

How do I report suspicious activity?

Accepted Answer

Click the "Report" button on any listing or user profile, or contact our trust team at trust@vice.platphormnews.com. We investigate all reports within 24 hours and take swift action against violations.

Question 17

How do seller ratings work?

Accepted Answer

After each completed transaction, buyers can leave ratings and reviews. Ratings are based on item accuracy, shipping speed, and communication. Top-rated sellers earn badges that increase buyer trust.

Question 18

What is buyer/seller protection?

Accepted Answer

All transactions are covered by our VICE Protection program. If an item doesn't arrive, is significantly different from described, or there's a payment issue, we'll help resolve it and may issue refunds up to $10,000.

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